Quire

Get help

Most issues are resolved in a single reply when the store URL and a description of what you expected arrive together.

Before you write, check the FAQ. Missing filters, swatches showing as text, and placeholder images are all Shopify settings rather than theme faults, and the FAQ gets you moving faster than a support round trip.

We reply here. Check it is one you read.

Your permanent .myshopify.com address, not your custom domain — it lets us look at the actual theme you are running. Find it under Settings → Domains in your admin.

What you did, what you expected, and what happened instead. If it is a display problem, tell us the page and the device.

One image or PDF, up to 4 MB. A screenshot of the problem usually saves a whole exchange.

You get an automatic acknowledgement straight away, then a reply from a person.

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